Privacy Policy

When you visit our website or use our other services, information about you is collected. This information is collected, processed, and stored either to provide you with a requested service, for business operational purposes, or to improve our service.

In these situations, NT is the data controller and must ensure that your personal data is processed in accordance with the law. As part of this, NT has adopted this privacy policy, where you can read more about the processing of your personal data and your rights.

Your rights

Legislation grants you certain general rights. If you wish to exercise your rights, you must contact us. If we cannot fulfil your request, we will always provide a written explanation.

  • Right to access your personal data: You have the right at any time to know what data we process about you, where it originates from, and what we use it for. You can also be informed about how long we store your personal data and who receives information about you if we share data within Denmark or internationally.
  • Right to rectification or deletion of inaccurate personal data: If you believe that the personal data we process about you is inaccurate or incorrect, you have the right to have it corrected or deleted. This also applies if you withdraw your consent.
  • Right to restriction of processing: In certain cases, you have the right to restrict the processing of your personal data. If you have the right to restrict processing, we may only process your data, apart from storage, with your consent, for the establishment, exercise, or defence of legal claims, or to protect a person or significant public interests.
  • Right to data portability: You have the right to receive personal data about yourself in a structured, commonly used, and machine-readable format. You also have the right to transfer this personal data from one data controller to another without obstruction.
  • Right to object: In certain cases, you have the right to object to our processing of your personal data. If your objection is justified, we will ensure that the processing of your personal data ceases.

You can read more about your rights in the Danish Data Protection Agency’s guide on the rights of data subjects, available at datatilsynet.dk.

Complaints

If you are not satisfied with our processing of your personal data, you can contact us using the details provided above.

You also have the right to lodge a complaint with the Danish Data Protection Agency, which supervises compliance with data protection legislation. You can find information on how to contact the Danish Data Protection Agency at datatilsynet.dk.

This privacy policy was last updated on February 13th 2025.

General information on the processing of personal data

Personal data includes all types of information that can, to some extent, be attributed to you. When you use our websites, we collect and process various types of information. This occurs, for example, through general access to content, when you sign up for our newsletter, participate in competitions or surveys, register as a user, use other services, or make purchases through the website.

The types of data NT typically processes include name, address, CPR number, email address, and phone number. Additionally, we collect information about your website usage to understand how you navigate our site.

Purpose

We collect, process, and store only data about you that is relevant, adequate, and necessary for the purpose at hand. The purpose determines which types of data are relevant to us, as well as the extent of data we use. We do not use more data than necessary for the specific purpose.

The data is used to identify you as a user, register your purchases and payments, and deliver the services you have requested, such as sending newsletters. Additionally, we use the information to optimize our services and content.

Retention period

Data is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the data and the reason for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.

Consent and disclosure of information

We obtain your consent before processing your personal data. Your consent is voluntary, and you can withdraw it at any time by contacting us using the above contact details. If you withdraw your consent, please note that we may no longer be able to provide the service covered by the consent.

NT uses data processors for various technical solutions, and your personal data may be processed by third parties. Data processing agreements are in place to ensure that your information is treated confidentially and within the designated purpose.

If we share your personal data with partners or other entities for purposes such as marketing, we will obtain your consent and inform you of how your data will be used. You can object to such sharing at any time. We do not obtain your consent if we are legally obligated to disclose your personal data, such as for reporting to an authority.

Security

NT has implemented internal information security policies containing guidelines and measures that protect your personal data from unauthorized disclosure, destruction, loss, alteration, or unauthorized access. These policies ensure that your data is not misused or otherwise processed in violation of the law.

Data controller

Nordjyllands Trafikselskab
John F. Kennedys Plads 1T, 3rd floor
9000 Aalborg
CVR No.: 3001 5940

Phone: 9811 1111
E-mail: info@NTmail.dk

Our data protection officer
For questions regarding your data protection rights and requests for access, etc., please contact our Data Protection Officer (DPO):

DPO Danmark ApS
Rosengården 4, st.th
1174 Copenhagen K
CVR: 4086 3427

E-mail: DPO-NT@dpo-danmark.dk